General Terms & Conditions

General Terms & conditions (Website use)

Last review: 04/09/2025

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Welcome to MindfulPili.com! These General Terms & Conditions (“Terms”) govern your use of this website, including any content, functionality, products, and services offered on or through MindfulPili.com (“the website”).

 

By accessing or using the website, you agree to be bound by these Terms. If you do not agree, you must not use the website.

 

For terms relating to the booking and delivery of specific services (such as coaching, courses, programmes, or workshops), please refer to our Service-Specific Terms & Conditions.

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1. About us

MindfulPili.com is owned and operated by María del Pilar Rivera Baldassari, also known as Pilar Rivera or Pili Rivera, trading as Mindful Pili. Through this website, Pilar provides online coaching and mentoring sessions, live and self-paced courses, workshops, and programmes, along with regularly updated blog content. 

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All services are delivered personally by Pilar Rivera, a Certified Coach (trained with the Institute for Integrative Nutrition, Precision Nutrition, and CSL) and Meditation Teacher (certified by Mujer Holística). Pilar has also completed training with the Oxford Mindfulness Foundation (OMF) specifically in teaching Mindfulness for Life (MBCT-L) and Introducing Mindfulness. She is currently completing a Masters in Teaching Mindfulness-Based Courses at Bangor University, which will qualify her to teach Mindfulness-Based Cognitive Therapy (MBCT).

 

Pilar is not currently a member of the British Association of Mindfulness-Based Approaches (BAMBA), although she aligns her practice with their recognised best practice guidelines, including continuing professional development (CPD), regular supervision, and participation in retreats. She intends to apply for BAMBA registration once her Masters training is complete.

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A full overview of Pilar’s professional training and qualifications is available on the About me page of this website.

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​2. Intellectual property

All original content on our website, including but not limited to text, graphics, photographs, audio, and video created by us, is the intellectual property of Mindful Pili and is protected by copyright law.

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In addition, some images or design elements may come from third-party sources such as Canva, Wix, or AI generation tools, which are licensed for use on this website but are not owned by us.

 

All recordings, videos, and audio materials featuring the voice or image of Pilar Rivera are protected by copyright and other applicable rights. You may not copy, reproduce, share, or use Pilar’s voice, image, or likeness for any purpose — including training or developing artificial intelligence systems — without prior written permission.

 

Our website may also include third-party tools or software (for example, Wix platform services, booking systems, or payment processors). These are licensed for use but are not owned by us.

 

You may view and share our content for personal use, but you may not copy, reproduce, modify, distribute, display, or create derivative works of any content on our website without prior written permission.

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3. Use of our website

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not use our website in any way that:

• violates applicable laws or regulations,

• infringes on the rights of others, or

• interferes with or disrupts the website’s functioning.

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4. Content and behaviour rules

We are committed to creating a safe and respectful environment for all users of our website. By using our website, you agree to abide by the following rules:

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4.1 Content rules

a. You may not post or upload any content that is defamatory, obscene, pornographic, abusive, or otherwise offensive.

b. You may not post or upload any content that violates the intellectual property rights of others, including but not limited to copyrights, trademarks, patents, or trade secrets.

c. You may not post or upload any content that contains viruses, malware, or other harmful code.

d. You may not post or upload any content that is fraudulent or misleading.

e. You may not post or upload any content that is in violation of any applicable laws or regulations.

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4.2 Behaviour rules

a. You may not engage in any activity that interferes with or disrupts the functioning of our website.

b. You may not attempt to gain unauthorised access to our website, servers, or other systems.

c. You may not use our website to engage in any illegal activity.

d. You may not harass, threaten, or otherwise intimidate other users of our website.

e. You may not impersonate any person or entity, or misrepresent your affiliation with any person or entity.

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4.3 Enforcement

We reserve the right to monitor user-generated content and behaviour on our website and to remove any content or users that violate these rules. We may also suspend or terminate your access to our website if you breach these rules.

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4.4 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or other liabilities arising from your use of our website in violation of these rules.

 

If you have any questions or concerns about these content and behaviour rules, please contact us at info@mindfulpili.com.

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5. Accounts

To use certain features of our website, such as online coaching and mentoring sessions and classes, online courses, and workshops, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to keep your account information up to date.

 

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately if you become aware of any unauthorised use of your account or any other breach of security.

 

We reserve the right to suspend or terminate your account at any time and for any reason, without notice or liability to you. You may also terminate your account at any time by contacting us at info@mindfulpili.com.

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6. Services

6.1 Online coaching and mentoring sessions

We offer online coaching and mentoring sessions to clients who have registered and paid for our services. These sessions are confidential, and we take measures to protect your privacy. However, we cannot guarantee the security of any information transmitted over the internet. By registering for coaching or mentoring services, you agree to the specific Terms & Conditions of that service.

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6.2 Live online courses, programmes, and workshops

We offer online courses, programmes, and workshops to clients who have registered and paid for our services. These are designed for educational and informational purposes only. By registering, you agree to the specific Terms & Conditions of that service.

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6.3 Self-paced courses

We offer self-paced courses to clients who have purchased access through our website. These courses may include videos, audios, workbooks, and other downloadable or viewable materials. They are designed for educational and informational purposes only. By purchasing a self-paced course, you agree to the Terms & Conditions specific to that service.

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Each service has its own Service-Specific Terms & Conditions, which clients must review and accept at the time of booking. These Service-Specific Terms are also published on our website under Service Terms & Conditions.

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7. Payment and refunds

Payments are processed securely by third-party providers; we do not store your payment details.

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Refund terms are set out in the specific Terms & Conditions of each service (e.g. coaching, mentoring, live online courses and programmes, self-paced courses and workshops). Please ensure you review the relevant service terms before booking.

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If a refund is approved under the applicable service terms, we will process it within 14 calendar days. The time it takes for funds to appear in your account will depend on your payment provider and is outside our control.

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8. Gift and promotional codes

From time to time, we may offer gift or promotional codes that can be redeemed on our website. Please note the following terms and conditions that apply to the use of these codes:

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8.1 Gift codes

• Gift codes may be purchased and redeemed on our website.

• Gift codes are strictly non-refundable and cannot be redeemed for cash under any circumstances.

• If the full value of the gift code is not used in a single transaction, the remaining balance will be available for use in future transactions.

• Gift codes may not be combined with other promotions or discounts.

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8.2 Promotional codes

• Promotional codes may be offered from time to time as part of a promotion or marketing campaign.

• Promotional codes may have restrictions, such as a limited time period during which they may be used, a minimum purchase amount, or restrictions on the products or services to which they may be applied.

• Promotional codes may not be combined with other promotions or discounts.

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8.3 Use of codes

• To use a gift or promotional code, please enter the code at checkout. The discount will be applied to the applicable products or services.

• Gift and promotional codes are non-transferable and may only be used by the designated recipient.

• Gift and promotional codes may not be used to purchase gift cards.

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8.4 Expiration and additional restrictions

• Gift and promotional codes may have expiration dates, after which they will no longer be valid.

• Any additional restrictions (such as expiry dates, eligible services, or minimum spend) will be clearly stated at the time the code is issued.

 

If you have any questions or concerns about gift or promotional codes, please contact us at info@mindfulpili.com.

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9. Blog

Our blog provides general educational and informational content related to mindfulness, coaching, well-being, and personal development. This content is shared in good faith but is for general information purposes only and should not be considered professional, medical, psychological, legal, or therapeutic advice of any kind.

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Some blog posts may be created with the assistance of AI tools. However, all content is personally reviewed, edited, and approved by Pilar to ensure accuracy, quality, and alignment with Mindful Pili’s values.

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You remain responsible for how you choose to use or interpret any information from our blog. We are not liable for any outcomes resulting from reliance on blog content.

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All blog posts, including text, original photographs, and other media created by us, are the intellectual property of Mindful Pili and are protected by copyright law. In addition, some images or design elements may come from third-party sources such as Canva, Wix, or AI generation tools, which are licensed for use but not owned by us.

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Any videos, audios, or recordings included in blog posts remain the intellectual property of Mindful Pili. The use of Pilar’s voice, image, or likeness for any purpose — including in connection with artificial intelligence tools or systems — is strictly prohibited without prior written permission.

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You may read and share blog posts for personal use, but you may not copy, reproduce, or distribute them for commercial purposes without prior written permission.

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10. Disclaimers and limitation of liability

Our website and its content are provided on an “as-is” basis without warranties of any kind. We do not guarantee uninterrupted or error-free service.

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Pilar Rivera is a Certified Coach and Meditation Teacher with training from Mujer Holística, the Oxford Mindfulness Foundation (in Mindfulness for Life (MBCT-L) and Introducing Mindfulness), and Bangor University (Masters in Teaching Mindfulness-Based Courses).

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Pilar is not currently a member of the British Association of Mindfulness-Based Approaches (BAMBA), although she aligns her practice with their recognised best practice guidelines, including CPD, regular supervision, and participation in retreats. She intends to apply for BAMBA registration once her Masters training is complete.

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Please note: mindfulness teaching is not a regulated profession in the UK. While Pilar applies her best professional efforts, skills, and care, her services are for educational and personal development purposes only. They are not a substitute for medical, psychiatric, or counselling treatment. Results cannot be guaranteed.

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By purchasing or participating in any of our services, you acknowledge that you are fully responsible for your own choices, decisions, and outcomes. While we will always provide our services with care and professionalism, we cannot accept liability for how you choose to use or interpret the information and practices shared.

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To the maximum extent permitted by applicable law, our liability to you shall not exceed the amount you paid for the relevant service. We shall not be liable for any indirect, consequential, incidental, or punitive damages​

 

11. Data protection and privacy

We process your personal data in line with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your information.

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​12. Indemnification​

You agree to indemnify and hold harmless Pilar Rivera (trading as Mindful Pili) from any claims, actions, demands, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of this website or your breach of these Terms.

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13. Force majeure

If circumstances beyond our reasonable control prevent us from delivering a service as planned — such as illness, technical failures, strikes, or natural disasters — we will let you know as soon as possible and offer to reschedule or refund where appropriate. In such events of force majeure, we shall not be liable for any failures, delays, damages, or additional losses you may incur.

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14. Age restriction

Our services are intended exclusively for individuals aged 18 and over. By using our services, you represent and warrant that you meet this age requirement.

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15. Changes to these Terms

We may update these Terms from time to time. Any modifications shall take effect immediately upon publication on this website and shall be binding from that moment. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

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16. Governing law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to submit, with express waiver of any other jurisdiction that may correspond to them, to the exclusive jurisdiction of the courts of England and Wales.

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​17. Contact us

For any questions regarding these Terms, please contact us at info@mindfulpili.com.